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| James Van Patten |
 Jim is a very unique individual when it comes to making process improvements.
He has much experience in the application of lean “Kaizen” in a wide variety of
industries including automotive, software development, banking, insurance,
remanufacturing, health care and an array of manufacturing facilities around the
world.
Jim is an expert in “instructional design” of training and certification programs and
has implemented these types of programs for a variety of organizations including:
Sales force automation for Bell South; Sales force re-organization for Digital Equipment;
corporate banker certification program for Chase Manhattan Bank.
A few of Jim’s other accomplishments are:
- Development of ‘Kaizen Blitz’ process for Ford Motor Corporation, and
implementation of Kaizen process with over 50 of Ford’s Tier 1 suppliers.
- Developed Kaizen 5S, Quick Changeover and Autonomous Maintenance
workshops and materials, implemented in over 200 companies around the
world.
- Implemented Lean thinking at Detroit branch of John Hancock Insurance,
reducing COBRA turnaround time by over 80%.
- Developed and implemented Autonomous Improvement System for Excel
Systems.
- Implemented Kanban system at ACCO facility, reducing finished and WIP
inventories by 80% and reducing lead-time by 75%.
- Implemented autonomous maintenance and 5S at various ACCO facilities in the
US & Mexico for over 1,000 employees, improving equipment availability,
throughput and reducing defects.
- Conducted designed experiments at Chicago-based spring manufacturer,
reducing lead-time by 75% and reducing defects by 15%.
In the banking industry, Jim has also been able to implement “lean thinking” which resulted in the following accomplishments:
- Customer focus for Halifax, Bank of Scotland, improving internal
communications and streamlining corporate/branch handoffs.
- Continued working with Halifax: established best practices among 3,000 people
employed at three call centers; reduced further advances process (i.e., home
equity loan origination) turnaround time, backlog and defects.
- New Account Opening process improvement for Lloyds, TSB: implemented
“Know Your Customer” requirements while reducing turnaround time, defects
and headcount.
- Mortgage origination process improvement for Britannia Building Society,
reducing turnaround time and defects by 50%.
Jim received his Ph.D. from Syracuse University in Instructional Design & Evaluation and in 2005 received his Six Sigma certification from The University of Texas, Austin.
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